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7*24H

One-stop Customer Service Hotline

400-921-9900

service@knhmz.cn

CASCO has established a customer service system of product lifecycle management that runs through
the company's entire business activities.

Lifecycle Technical Support and Service

By focusing on customer needs, we have independently developed product lifecycle management system, based on which as well as customer relationship management (CMR) system, a closed loop management of customer service is realized to meet the demands for operation, maintenance, dispatching and command management. We could grasp the use of field equipment, provide multiple customer services, such as request for repair, project repair, customer consulting, inspection, training, regular visit, customer complaint, spare-parts sales, and guarantee a full product lifecycle management. Meanwhile, we give proposals to the clients of maintenance, upgrading and renovation of the operating systems and equipment at each stage, provide services actively and improve the service capability regarding operation and maintenance.